National Tourism Week
Hospitality Customer
Service Training
Wednesday, May 14, 2008
9:00 a.m. - 12 Noon
PITSER GARRISON CIVIC CENTER - LUFKIN
Join
Regina Julian,
Julian Leadership Training & Consulting
as we learn how to deliver excellent customer
service, use our local resources, and gain
valuable skills on reducing stress while
dealing with the most difficult customers.
Hospitality Training Highlights
Cracking the Non-Verbal Communication Code:The Very Basics of Customer Service
How long does it take to make a first impression? The answer may surprise you! Learn the impact of non-verbal messages on a first impression, as well as its influence on your “perceived image.” Participants will learn the key components to providing excellent customer service and non-verbal behaviors that reveal the unspoken truth behind our verbal messages.
You Are Here: Utilizing the CVB – Your Local GPS System
Do you know how to use your local resources? Whether directing a native or a first-time visitor, nothing will frustrate your customers’ more than not knowing local information. Learn how to use the Lufkin Convention & Visitors Bureau and other helpful organizations that can provide you with the information you need to accommodate your customers.
Turning Down the Thermostat:
Successful Steps for Stress Reduction
No matter what you say or do, it is difficult to make all customers equally satisfied in hospitality settings. Learn behavioral choices that mean life or death of a sale, as well as a gain or a loss of customer loyalty and response.
In lieu of National Tourism Week,
attending this hospitality training is free of charge.
For more information,
call the Lufkin Convention & Visitors Bureau at
(936) 634-6305
